January 10, 2008

How's This For An Angry Letter

Dear Comics & Games Management:

I am writing to tell you that I am unsubscribing to my comic box (Box #84). Recently, I was overcharged for my comic books. Let me explain:

I went into the store tonight and bought 7 $2.99 comic books and 7 bags/boards, which are $.20 apiece. This is what I SHOULD have paid:

  • 7 comic books=$20.93
  • 7 bags/boards=$1.40
  • 10% Discount (for having a box in the store)=$2.23
  • Sales Tax=$1.41
  • Total=$21.51
However, I was charged $27.26.

This situation is partly my fault because I should have inquired about the price disparity immediately. I had just gotten off work, though, and at this point I wanted to relax. I bought a couple more comics than I usually do, so I figured I was just doing the math wrong because I was tired. I realized when I got home that I had, in fact, been charged the wrong amount.

Maybe your worker's rose-colored glasses obstructed his vision.

Another problem with this situation is that your antiquated register doesn't scan items, much less identify each item on the receipt. I have a receipt that says I paid $27.26, but that doesn't prove that I only bought 7 comics and 7 bags/boards. There's no way I can argue that I was charged the incorrect amount.

This fiasco goes beyond that, though. Why should I have to argue about it at all? Why can't your worker just do his job correctly? Comic books are for entertainment purposes; you aren't selling medication, health insurance, shelter, or anything of the sort. This shouldn't be a difficult process: I give you money and get charged the CORRECT amount for a few hours' enjoyment. Furthermore, I could have waited for trade paperbacks to come out and bought them from Amazon at a discount. I haven't done this in the past because, frankly, it was more convenient to buy single issues from a local store. It is no longer convenient.

Thus, I no longer wish to do business with you. You can keep the deposit from my comic box as a gesture of goodwill.

P.S. My friends and I have agreed for years that the workers in comic book stores should read and be familiar with most comics that come out. You could make a lot more money in the store if you were familiar with what's coming out and if you could recommend books to customers. Chances are, if I see a comic I'm unfamiliar with at the shop, I won't buy it and I'll just forget about it afterward. However, if I could approach a worker and ask him/her what it's about or how good it is, that would go a long way in selling the book.